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Arbiter's Decisions

You can search for decisions delivered by the Arbiter for Financial Servicesand judgements delivered by the Court of Appeal (Civil, Inferior)for those decisionsthat have been appealed

The database of Arbiter’s decisions is updated periodically. In accordance with the OAFS policy, complainants’ names in such decisions are pseudonymised (the actual names are replaced by unrelated alphabetical references).

The remit ofthe Arbiter for Financial Services is to investigate and adjudicate complaints lodged by eligible complainants (individuals and micro-enterprises) against financial services providers who are licensed or authorised by the Maltese financial services regulator. When cases are referred to the Arbiter and a decision is issued, such a decision is binding on both parties

Either party can request the Arbiter for clarification or correction to any computation, clerical, typographical, or similar errors within 15 days from the delivery of a decision. Decisions may be upheld in full, partially upheld, or rejected, and may be appealed by any of the parties.

As to the Court of Appeal (Civil, Inferior)judgements, we refer to the Court Services Agency’s eCourts website (https://ecourts.gov.mt/onlineservices/) for the relevant case reference numbers and appeal judgements. Information about appealed decisions on our website is updated periodically. However, such information should always be cross-checked with the eCourts website as we make no representations or warranties of any kind, express or implied, as to its completeness, accuracy or reliability.

Please get in touch with us through our “Contact us” page if you come across any broken links or other incorrect information.Thank you.

ASF case reference Financial Service Provider Outcome Date of Arbiter's Decision Appeal Court reference
ASF 105/2017 All Invest Company Limited Upheld by Arbiter 27/05/2019 Not Appealed
ASF 131/2017 All Invest Company Limited Upheld by Arbiter 27/05/2019 Not Appealed
ASF 121/2017, 125/2017 Calamatta Cuschieri Investment Services Limited Upheld by Arbiter 27/05/2019 Not Appealed
ASF 056/2017 Crystal Finance Investments Limited Upheld by Arbiter 27/05/2019 Not Appealed
ASF 134/2017 GlobalCapital Financial Management Limited Upheld by Arbiter 27/05/2019 Not Appealed
ASF 114/2017 All Invest Company Limited Upheld by Arbiter 13/05/2019 Not Appealed
ASF 085/2018 Bank of Valletta plc Upheld by Arbiter 06/05/2019 046/2019
In progress
ASF 471/2016 All Invest Company Limited Upheld by Arbiter 06/05/2019 Not Appealed
ASF 049/2017 All Invest Company Limited Upheld by Arbiter 06/05/2019 Not Appealed
ASF 160/2017 All Invest Company Limited Upheld by Arbiter 06/05/2019 Not Appealed
ASF 062/2017 All Invest Company Limited Upheld by Arbiter 06/05/2019 Not Appealed
ASF 037/2017 All Invest Company Limited Upheld by Arbiter 06/05/2019 Not Appealed
ASF 161/2017 GlobalCapital Financial Management Limited Upheld by Arbiter 06/05/2019 Not Appealed
ASF 118/2017 All Invest Company Limited Upheld by Arbiter 06/05/2019 Not Appealed
ASF 070/2017 All Invest Company Limited Upheld by Arbiter 06/05/2019 Not Appealed
ASF 128/2017 Crystal Finance Investments Limited Upheld by Arbiter 17/04/2019 036/2019
ASF 372/2016 Bank of Valletta plc Not Upheld 17/04/2019 Not Appealed
ASF 127/2017 Crystal Finance Investments Limited Not Upheld 17/04/2019 Not Appealed
ASF 067/2017 Bank of Valletta plc Not Upheld 17/04/2019 Not Appealed
ASF 051/2017 GlobalCapital Financial Management Limited Upheld by Arbiter 25/03/2019 Not Appealed
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