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Arbiter's Decisions

You can search for decisions delivered by the Arbiter for Financial Servicesand judgements delivered by the Court of Appeal (Civil, Inferior)for those decisionsthat have been appealed

The database of Arbiter’s decisions is updated periodically. In accordance with the OAFS policy, complainants’ names in such decisions are pseudonymised (the actual names are replaced by unrelated alphabetical references).

The remit ofthe Arbiter for Financial Services is to investigate and adjudicate complaints lodged by eligible complainants (individuals and micro-enterprises) against financial services providers who are licensed or authorised by the Maltese financial services regulator. When cases are referred to the Arbiter and a decision is issued, such a decision is binding on both parties

Either party can request the Arbiter for clarification or correction to any computation, clerical, typographical, or similar errors within 15 days from the delivery of a decision. Decisions may be upheld in full, partially upheld, or rejected, and may be appealed by any of the parties.

As to the Court of Appeal (Civil, Inferior)judgements, we refer to the Court Services Agency’s eCourts website (https://ecourts.gov.mt/onlineservices/) for the relevant case reference numbers and appeal judgements. Information about appealed decisions on our website is updated periodically. However, such information should always be cross-checked with the eCourts website as we make no representations or warranties of any kind, express or implied, as to its completeness, accuracy or reliability.

Please get in touch with us through our “Contact us” page if you come across any broken links or other incorrect information.Thank you.

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ASF case reference Financial Service Provider Outcome Date of Arbiter's Decision Appeal Court reference
ASF 473/2016 All Invest Company Limited Upheld by Arbiter 18/09/2018 Not Appealed
ASF 090/2017 All Invest Company Limited Upheld by Arbiter 18/09/2018 Not Appealed
ASF 001/2017 Mapfre MSV Life Plc Upheld by Arbiter 18/09/2018 Not Appealed
ASF 445/2016 All Invest Company Limited Upheld by Arbiter 18/09/2018 Not Appealed
ASF 480/2016 All Invest Company Limited Upheld by Arbiter 18/09/2018 Not Appealed
ASF 009/2016 Bank of Valletta plc Upheld by Arbiter 12/09/2018 110/2018
ASF 008/2016 BOV Asset Management Limited(formerly Valletta Fund Management Limited) Upheld by Arbiter 12/09/2018 144/2018
ASF 006/2016 Bank of Valletta plc Upheld by Arbiter 12/09/2018 111/2018
ASF 005/2016 Bank of Valletta plc Upheld by Arbiter 12/09/2018 104/2018
ASF 015/2016 BOV Asset Management Limited(formerly Valletta Fund Management Limited) Upheld by Arbiter 12/09/2018 151/2018
ASF 011/2016 Bank of Valletta plc Upheld by Arbiter 12/09/2018 108/2018
ASF 008/2016 Bank of Valletta plc Upheld by Arbiter 12/09/2018 144/2018
ASF 003/2016 Bank of Valletta plc Upheld by Arbiter 12/09/2018 105/2018
ASF 002/2016 Bank of Valletta plc Upheld by Arbiter 12/09/2018 103/2018
ASF 004/2016 Bank of Valletta plc Upheld by Arbiter 12/09/2018 Not Appealed
ASF 155/2017 Bank of Valletta plc Upheld by Arbiter 12/09/2018 148/2018
ASF 119/2017 Bank of Valletta plc Upheld by Arbiter 12/09/2018 134/2018
ASF 119/2017 BOV Asset Management Limited(formerly Valletta Fund Management Limited) Upheld by Arbiter 12/09/2018 134/2018
ASF 117/2017 Bank of Valletta plc Upheld by Arbiter 12/09/2018 150/2018
ASF 113/2017 BOV Asset Management Limited(formerly Valletta Fund Management Limited) Upheld by Arbiter 12/09/2018 135/2018