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Arbiter's Decisions

You can search for decisions delivered by the Arbiter for Financial Servicesand judgements delivered by the Court of Appeal (Civil, Inferior)for those decisionsthat have been appealed

The database of Arbiter’s decisions is updated periodically. In accordance with the OAFS policy, complainants’ names in such decisions are pseudonymised (the actual names are replaced by unrelated alphabetical references).

The remit ofthe Arbiter for Financial Services is to investigate and adjudicate complaints lodged by eligible complainants (individuals and micro-enterprises) against financial services providers who are licensed or authorised by the Maltese financial services regulator. When cases are referred to the Arbiter and a decision is issued, such a decision is binding on both parties

Either party can request the Arbiter for clarification or correction to any computation, clerical, typographical, or similar errors within 15 days from the delivery of a decision. Decisions may be upheld in full, partially upheld, or rejected, and may be appealed by any of the parties.

As to the Court of Appeal (Civil, Inferior)judgements, we refer to the Court Services Agency’s eCourts website (https://ecourts.gov.mt/onlineservices/) for the relevant case reference numbers and appeal judgements. Information about appealed decisions on our website is updated periodically. However, such information should always be cross-checked with the eCourts website as we make no representations or warranties of any kind, express or implied, as to its completeness, accuracy or reliability.

Please get in touch with us through our “Contact us” page if you come across any broken links or other incorrect information.Thank you.

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ASF case reference Financial Service Provider Outcome Date of Arbiter's Decision Appeal Court reference
ASF 472/2016 All Invest Company Limited Upheld by Arbiter 06/02/2018 Not Appealed
ASF 026/2017 Crystal Finance Investments Limited Not Upheld 06/02/2018 Not Appealed
ASF 465/2016 All Invest Company Limited Upheld by Arbiter 30/01/2018 Not Appealed
ASF 388/2016 All Invest Company Limited Upheld by Arbiter 30/01/2018 Not Appealed
ASF 467/2016 All Invest Company Limited Upheld by Arbiter 30/01/2018 Not Appealed
ASF 389/2016 All Invest Company Limited Upheld by Arbiter 30/01/2018 Not Appealed
ASF 462/2016 Zenith Finance Limited(formerly MFSP Financial Management Limited) Not Upheld 01/01/2018 Not Appealed
ASF 092/2016 Bank of Valletta plc Not Upheld 01/01/2018 Not Appealed
ASF 449/2016 Crystal Finance Investments Limited Partially Upheld by Arbiter 28/12/2017 5/2018
ASF 459/2016 Mapfre MSV Life plc Partially Upheld by Arbiter 28/12/2017 6/2018
ASF 487/2016 Crystal Finance Investments Limited Partially Upheld by Arbiter 28/12/2017 3/2018
ASF 371/2016 Crystal Finance Investments Limited Partially Upheld by Arbiter 28/12/2017 04/2018
ASF 440/2016 Mapfre MSV Life Plc Upheld by Arbiter 28/12/2017 Not Appealed
ASF 438/2016 All Invest Company Limited Upheld by Arbiter 28/12/2017 Not Appealed
ASF 483/2016 Crystal Finance Investments Limited Not Upheld 28/12/2017 Not Appealed
ASF 444/2016 All Invest Company Limited Upheld by Arbiter 28/12/2017 Not Appealed
ASF 440/2016 Island Insurance Brokers Limited Upheld by Arbiter 28/12/2017 Not Appealed
ASF 415/2016 Crystal Finance Investments Limited Upheld by Arbiter 28/11/2017 68/2017
ASF 377/2016 Citadel Insurance plc Upheld by Arbiter 28/11/2017 67/2017
ASF 022/2017 Sovereign Pension Services Limited Upheld by Arbiter 28/11/2017 Not Appealed