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Arbiter's Decisions

You can search for decisions delivered by the Arbiter for Financial Servicesand judgements delivered by the Court of Appeal (Civil, Inferior)for those decisionsthat have been appealed

The database of Arbiter’s decisions is updated periodically. In accordance with the OAFS policy, complainants’ names in such decisions are pseudonymised (the actual names are replaced by unrelated alphabetical references).

The remit ofthe Arbiter for Financial Services is to investigate and adjudicate complaints lodged by eligible complainants (individuals and micro-enterprises) against financial services providers who are licensed or authorised by the Maltese financial services regulator. When cases are referred to the Arbiter and a decision is issued, such a decision is binding on both parties

Either party can request the Arbiter for clarification or correction to any computation, clerical, typographical, or similar errors within 15 days from the delivery of a decision. Decisions may be upheld in full, partially upheld, or rejected, and may be appealed by any of the parties.

As to the Court of Appeal (Civil, Inferior)judgements, we refer to the Court Services Agency’s eCourts website (https://ecourts.gov.mt/onlineservices/) for the relevant case reference numbers and appeal judgements. Information about appealed decisions on our website is updated periodically. However, such information should always be cross-checked with the eCourts website as we make no representations or warranties of any kind, express or implied, as to its completeness, accuracy or reliability.

Please get in touch with us through our “Contact us” page if you come across any broken links or other incorrect information.Thank you.

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ASF case reference Financial Service Provider Outcome Date of Arbiter's Decision Appeal Court reference
ASF 390/2016 Cordina Insurance Agency Limited Upheld by Arbiter 11/04/2017 Not Appealed
ASF 410/2016 Bank of Valletta plc Not Upheld 11/04/2017 Not Appealed
ASF 446/2016 APS Bank plc Not Upheld 11/04/2017 Not Appealed
ASF 405/2016 Cordina Insurance Agency Limited Not Upheld 11/04/2017 Not Appealed
ASF 376/2016 Cordina Insurance Agency Limited Upheld by Arbiter 11/04/2017 Not Appealed
ASF 409/2016 GlobalCapital Financial Management Limited Does not fall under OAFS competence 11/04/2017 Not Appealed
ASF 411/2016 GlobalCapital Financial Management Limited Upheld by Arbiter 26/01/2017 9/2017
ASF 379/2016 GlobalCapital Financial Management Limited Upheld by Arbiter 26/01/2017 8/2017
ASF 025/2016 Crystal Finance Investments Limited Partially Upheld by Arbiter 26/01/2017 Not Appealed
ASF 357/2016 Crystal Finance Investments Limited Partially Upheld by Arbiter 26/01/2017 11/2017
ASF 385/2016 GlobalCapital Financial Management Limited Upheld by Arbiter 26/01/2017 10/2017
ASF 090/2016 Crystal Finance Investments Limited Not Upheld 26/01/2017 Not Appealed
ASF 363/2016 Crystal Finance Investments Limited Not Upheld 26/01/2017 Not Appealed
ASF 366/2016 D.B.R. Investments Limited Does not fall under OAFS competence 26/10/2016 Not Appealed
ASF 398/2016 Mapfre MSV Life Plc Upheld by Arbiter 26/10/2016 Not Appealed