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Arbiter's Decisions

You can search for decisions delivered by the Arbiter for Financial Servicesand judgements delivered by the Court of Appeal (Civil, Inferior)for those decisionsthat have been appealed

The database of Arbiter’s decisions is updated periodically. In accordance with the OAFS policy, complainants’ names in such decisions are pseudonymised (the actual names are replaced by unrelated alphabetical references).

The remit ofthe Arbiter for Financial Services is to investigate and adjudicate complaints lodged by eligible complainants (individuals and micro-enterprises) against financial services providers who are licensed or authorised by the Maltese financial services regulator. When cases are referred to the Arbiter and a decision is issued, such a decision is binding on both parties

Either party can request the Arbiter for clarification or correction to any computation, clerical, typographical, or similar errors within 15 days from the delivery of a decision. Decisions may be upheld in full, partially upheld, or rejected, and may be appealed by any of the parties.

As to the Court of Appeal (Civil, Inferior)judgements, we refer to the Court Services Agency’s eCourts website (https://ecourts.gov.mt/onlineservices/) for the relevant case reference numbers and appeal judgements. Information about appealed decisions on our website is updated periodically. However, such information should always be cross-checked with the eCourts website as we make no representations or warranties of any kind, express or implied, as to its completeness, accuracy or reliability.

Please get in touch with us through our “Contact us” page if you come across any broken links or other incorrect information.Thank you.

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ASF case reference Financial Service Provider Outcome Date of Arbiter's Decision Appeal Court reference
ASF 168/2018 Momentum Pensions Malta Limited Partially Upheld by Arbiter 28/07/2020 046/2020
In progress
ASF 164/2018 Momentum Pensions Malta Limited Partially Upheld by Arbiter 28/07/2020 047/2020
In progress
ASF 149/2018 Momentum Pensions Malta Limited Partially Upheld by Arbiter 28/07/2020 040/2020
In progress
ASF 107/2018 Momentum Pensions Malta Limited Partially Upheld by Arbiter 28/07/2020 042/2020
In progress
ASF 094/2018 Momentum Pensions Malta Limited Partially Upheld by Arbiter 28/07/2020 045/2020
In progress
ASF 055/2018 Momentum Pensions Malta Limited Partially Upheld by Arbiter 28/07/2020 044/2020
In progress
ASF 047/2018 Momentum Pensions Malta Limited Partially Upheld by Arbiter 28/07/2020 043/2020
In progress
ASF 035/2018 Momentum Pensions Malta Limited Partially Upheld by Arbiter 28/07/2020 041/2020
In progress
ASF 033/2018 Momentum Pensions Malta Limited Not Upheld 28/07/2020 038/2020
ASF 072/2019 Momentum Pensions Malta Limited Partially Upheld by Arbiter 28/07/2020 39/2020
In progress
ASF 050/2019 Momentum Pensions Malta Limited Partially Upheld by Arbiter 28/07/2020 39/2020
In progress
ASF 045/2019 Momentum Pensions Malta Limited Partially Upheld by Arbiter 28/07/2020 39/2020
In progress
ASF 036/2019 Momentum Pensions Malta Limited Partially Upheld by Arbiter 28/07/2020 39/2020
In progress
ASF 035/2019 Momentum Pensions Malta Limited Partially Upheld by Arbiter 28/07/2020 39/2020
In progress
ASF 034/2019 Momentum Pensions Malta Limited Partially Upheld by Arbiter 28/07/2020 39/2020
In progress
ASF 184/2018 Momentum Pensions Malta Limited Partially Upheld by Arbiter 28/07/2020 39/2020
In progress
ASF 172/2018 Momentum Pensions Malta Limited Partially Upheld by Arbiter 28/07/2020 39/2020
In progress
ASF 171/2018 Momentum Pensions Malta Limited Partially Upheld by Arbiter 28/07/2020 39/2020
In progress
ASF 167/2018 Momentum Pensions Malta Limited Partially Upheld by Arbiter 28/07/2020 39/2020
In progress
ASF 140/2018 Momentum Pensions Malta Limited Partially Upheld by Arbiter 28/07/2020 39/2020
In progress