Arbiter's Decisions
You can search for decisions delivered by the Arbiter for Financial Services and judgements delivered by the Court of Appeal (Civil, Inferior) for those decisions that have been appealed.
You may refine your search as wanted by the name of the financial services provider, the language of the decision, the decision year, decision date from/to, the sector, decision outcome, and whether the decision has been appealed or not. If you select by sector (e.g. 'Banking'), you may filter down your choice by selecting issue (e.g. 'Charges') and/or product (e.g. 'Cards'). Please browse the drop-down filters on the left-hand side.
The database of Arbiter's decisions is updated periodically. In accordance with the OAFS policy, complainants' names in such decisions are pseudonymised (the actual names are replaced by unrelated alphabetical references).
The remit of the Arbiter for Financial Services is to investigate and adjudicate complaints lodged by eligible complainants (individuals and micro-enterprises) against financial services providers who are licensed or authorised by the Maltese financial services regulator. When cases are referred to the Arbiter and a decision is issued, such a decision is binding on both parties.
Either party can request the Arbiter for clarification or correction to any computation, clerical, typographical, or similar errors within 15 days from the delivery of a decision. Decisions may be upheld in full, partially upheld, or rejected, and may be appealed by any of the parties.
As to the Court of Appeal (Civil, Inferior) judgements, we refer to the Court Services Agency's eCourts website (https://ecourts.gov.mt/onlineservices/) for the relevant case reference numbers and appeal judgements. Information about appealed decisions on our website is updated periodically. However, such information should always be cross-checked with the eCourts website as we make no representations or warranties of any kind, express or implied, as to its completeness, accuracy or reliability.
Please get in touch with us through our “Contact us” page if you come across any broken links or other incorrect information.Thank you.
Montaldo Insurance Agency Limited
Rejection of claim
Commercial policies
15/01/2019
Upheld by Arbiter
N/A
Not Appealed
Crystal Finance Investments Limited
Misselling / Suitability
Miscellaneous (securities and funds)
10/12/2018
Not Upheld
Merit (Other)
Not Appealed
Crystal Finance Investments Limited
Misselling / Suitability
Miscellaneous (securities and funds)
10/12/2018
Crystal Finance Investments Limited
Misselling / Suitability
Miscellaneous (securities and funds)
10/12/2018
Hollingsworth International Financial Services Limited
Misselling / Suitability
Complex/Professional/Experienced/Structured investments
04/12/2018
Crystal Finance Investments Limited
Misselling / Suitability
Miscellaneous (securities and funds)
04/12/2018
Crystal Finance Investments Limited
Misselling / Suitability
Miscellaneous (securities and funds)
04/12/2018
Upheld by Arbiter
N/A
Not Appealed
All Invest Company Limited
Misselling / Suitability
Complex/Professional/Experienced/Structured investments
04/12/2018
Upheld by Arbiter
N/A
Not Appealed
HSBC Life Assurance (Malta) Limited
Delays
Life-related
04/12/2018
Upheld by Arbiter
N/A
Not Appealed
Calamatta Cuschieri Investment Services Limited
Misselling / Suitability
Miscellaneous (securities and funds)
20/11/2018
Not Upheld
Merit (Other)
Not Appealed
Bank of Valletta plc
Unauthorised use
Cards
20/11/2018
Not Upheld
Merit (Other)
Not Appealed
All Invest Company Limited
Misselling / Suitability
Complex/Professional/Experienced/Structured investments
20/11/2018
Upheld by Arbiter
N/A
Not Appealed
All Invest Company Limited
Misselling / Suitability
Complex/Professional/Experienced/Structured investments
20/11/2018
Upheld by Arbiter
N/A
Not Appealed
Bank of Valletta plc
Opening/Closure
Basic payment account
05/11/2018
Not Upheld
Merit (Other)
Not Appealed
All Invest Company Limited
Misselling / Suitability
Miscellaneous (securities and funds)
05/11/2018
Upheld by Arbiter
N/A
Not Appealed
All Invest Company Limited
Misselling / Suitability
Miscellaneous (securities and funds)
05/11/2018
Upheld by Arbiter
N/A
Not Appealed
All Invest Company Limited
Misselling / Suitability
Complex/Professional/Experienced/Structured investments
05/11/2018
Upheld by Arbiter
N/A
Not Appealed
All Invest Company Limited
Misselling / Suitability
Miscellaneous (securities and funds)
05/11/2018
Upheld by Arbiter
N/A
Not Appealed
Bank of Valletta plc
Mistake / Incorrect application
Exchange rate
22/10/2018
Not Upheld
Merit (Other)
Not Appealed
All Invest Company Limited
Misselling / Suitability
Complex/Professional/Experienced/Structured investments
22/10/2018
Upheld by Arbiter
N/A
Not Appealed