Arbiter's Decisions
You can search for decisions delivered by the Arbiter for Financial Services and judgements delivered by the Court of Appeal (Civil, Inferior) for those decisions that have been appealed.
You may refine your search as wanted by the name of the financial services provider, the language of the decision, the decision year, decision date from/to, the sector, decision outcome, and whether the decision has been appealed or not. If you select by sector (e.g. 'Banking'), you may filter down your choice by selecting issue (e.g. 'Charges') and/or product (e.g. 'Cards'). Please browse the drop-down filters on the left-hand side.
The database of Arbiter's decisions is updated periodically. In accordance with the OAFS policy, complainants' names in such decisions are pseudonymised (the actual names are replaced by unrelated alphabetical references).
The remit of the Arbiter for Financial Services is to investigate and adjudicate complaints lodged by eligible complainants (individuals and micro-enterprises) against financial services providers who are licensed or authorised by the Maltese financial services regulator. When cases are referred to the Arbiter and a decision is issued, such a decision is binding on both parties.
Either party can request the Arbiter for clarification or correction to any computation, clerical, typographical, or similar errors within 15 days from the delivery of a decision. Decisions may be upheld in full, partially upheld, or rejected, and may be appealed by any of the parties.
As to the Court of Appeal (Civil, Inferior) judgements, we refer to the Court Services Agency's eCourts website (https://ecourts.gov.mt/onlineservices/) for the relevant case reference numbers and appeal judgements. Information about appealed decisions on our website is updated periodically. However, such information should always be cross-checked with the eCourts website as we make no representations or warranties of any kind, express or implied, as to its completeness, accuracy or reliability.
Please get in touch with us through our “Contact us” page if you come across any broken links or other incorrect information.Thank you.
ASF case reference | Financial Service Provider | Outcome | Date of Arbiter's Decision | Appeal Court reference |
---|---|---|---|---|
ASF 001/2022 | STM Malta Pension Services Limited (formerly STM Malta Trust and Company Management Limited) | Partially Upheld by Arbiter | 16/06/2023 | 74/2023 |
ASF 095/2022 | HSBC Bank Malta plc | Not Upheld | 16/06/2023 | 75/2023 |
ASF 016/2023 | Bank of Valletta plc | Upheld by Arbiter | 08/06/2023 | Not Appealed |
ASF 108/2021 | STM Malta Pension Services Limited (formerly STM Malta Trust and Company Management Limited) | Partially Upheld by Arbiter | 08/06/2023 | Not Appealed |
ASF 009/2022 | Triton Capital Markets Limited (formerly FXDD Malta Limited) | Not Upheld | 06/06/2023 | Not Appealed |
ASF 063/2022 | Multitude Bank P.l.c. (formerly Ferratum Bank p.l.c.) | Not Upheld | 06/06/2023 | Not Appealed |
ASF 024/2023 | Truevo Payments Ltd | Not Upheld | 06/06/2023 | Not Appealed |
ASF 148/2022 | Calamatta Cuschieri Investment Services Limited | Not Upheld | 06/06/2023 | Not Appealed |
ASF 128/2022 | Global Shares Execution Services Limited | Not Upheld | 06/06/2023 | Not Appealed |
ASF 053/2022 | Foris Dax MT Limited (formerly MCO Malta Dax Limited ) | Not Upheld | 26/05/2023 | Not Appealed |
ASF 106/2022 | Foris Dax MT Limited (formerly MCO Malta Dax Limited ) | Not Upheld | 26/05/2023 | Not Appealed |
ASF 091/2022 | MZ Investment Services Limited | Not Upheld | 26/05/2023 | Not Appealed |
ASF 051/2022 | Foris Dax MT Limited (formerly MCO Malta Dax Limited ) | Not Upheld | 26/05/2023 | Not Appealed |
ASF 083/2022 | Foris Dax MT Limited (formerly MCO Malta Dax Limited ) | Not Upheld | 26/05/2023 | Not Appealed |
ASF 108/2022 | Mapfre MSV Life plc | Not Upheld | 17/05/2023 | Not Appealed |
ASF 015/2023 | Truevo Payments Ltd | Not Upheld | 17/05/2023 | Not Appealed |
ASF 163/2021 | STM Malta Pension Services Limited (formerly STM Malta Trust and Company Management Limited) | Partially Upheld by Arbiter | 17/05/2023 | 67/2023 In progress |
ASF 005/2022 | STM Malta Pension Services Limited (formerly STM Malta Trust and Company Management Limited) | Partially Upheld by Arbiter | 17/05/2023 | 66/2023 |
ASF 042/2021 | TRIVE Financial Services Malta Limited(formerly AKFX Financial Services Limited) | Not Upheld | 12/05/2023 | Not Appealed |
ASF 005/2023 | GasanMamo Insurance Limited | Upheld by Arbiter | 12/05/2023 | Not Appealed |