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Arbiter's Decisions

You can search for decisions delivered by the Arbiter for Financial Services and judgements delivered by the Court of Appeal (Civil, Inferior) for those decisions that have been appealed.

You may refine your search as wanted by the name of the financial services provider, the language of the decision, the decision year, decision date from/to, the sector, decision outcome, and whether the decision has been appealed or not. If you select by sector (e.g. 'Banking'), you may filter down your choice by selecting issue (e.g. 'Charges') and/or product (e.g. 'Cards'). Please browse the drop-down filters on the left-hand side.

The database of Arbiter's decisions is updated periodically. In accordance with the OAFS policy, complainants' names in such decisions are pseudonymised (the actual names are replaced by unrelated alphabetical references).

The remit of the Arbiter for Financial Services is to investigate and adjudicate complaints lodged by eligible complainants (individuals and micro-enterprises) against financial services providers who are licensed or authorised by the Maltese financial services regulator. When cases are referred to the Arbiter and a decision is issued, such a decision is binding on both parties.

Either party can request the Arbiter for clarification or correction to any computation, clerical, typographical, or similar errors within 15 days from the delivery of a decision. Decisions may be upheld in full, partially upheld, or rejected, and may be appealed by any of the parties.

As to the Court of Appeal (Civil, Inferior) judgements, we refer to the Court Services Agency's eCourts website (https://ecourts.gov.mt/onlineservices/) for the relevant case reference numbers and appeal judgements. Information about appealed decisions on our website is updated periodically. However, such information should always be cross-checked with the eCourts website as we make no representations or warranties of any kind, express or implied, as to its completeness, accuracy or reliability.

Please get in touch with us through our “Contact us” page if you come across any broken links or other incorrect information.Thank you.

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ASF case reference Financial Service Provider Outcome Date of Arbiter's Decision Appeal Court reference
ASF 044/2019 Bank of Valletta plc Not Upheld 17/02/2020 Not Appealed
ASF 042/2019 HSBC Bank Malta plc Not Upheld 17/02/2020 Not Appealed
ASF 157/2017 GlobalCapital Financial Management Limited Upheld by Arbiter 27/01/2020 009/2020
In progress
ASF 002/2019 MIB Insurance Agency Limited Upheld by Arbiter 27/01/2020 Not Appealed
ASF 003/2019 Global Insurance Brokers Limited Upheld by Arbiter 27/01/2020 Not Appealed
ASF 050/2018 GlobalCapital Financial Management Limited Not Upheld 27/01/2020 Not Appealed
ASF 003/2019 MIB Insurance Agency Limited Upheld by Arbiter 27/01/2020 Not Appealed
ASF 002/2019 Global Insurance Brokers Limited Upheld by Arbiter 27/01/2020 Not Appealed
ASF 056/2018 All Invest Company Limited Upheld by Arbiter 20/01/2020 Not Appealed
ASF 010/2018 All Invest Company Limited Upheld by Arbiter 20/01/2020 Not Appealed
ASF 060/2018 All Invest Company Limited Upheld by Arbiter 20/01/2020 Not Appealed
ASF 053/2018 All Invest Company Limited Upheld by Arbiter 20/01/2020 Not Appealed
ASF 005/2018 All Invest Company Limited Upheld by Arbiter 20/01/2020 Not Appealed
ASF 069/2018 All Invest Company Limited Upheld by Arbiter 20/01/2020 Not Appealed
ASF 109/2018 Momentum Pensions Malta Limited Partially Upheld by Arbiter 01/01/2020 39/2020
ASF 046/2019 Building Block Insurance PCC Limited Not Upheld 27/12/2019 Not Appealed
ASF 019/2018 All Invest Company Limited Upheld by Arbiter 27/12/2019 Not Appealed
ASF 074/2019 Lombard Bank Malta plc Not Upheld 27/12/2019 Not Appealed
ASF 055/2019 Building Block Insurance PCC Limited Upheld by Arbiter 27/12/2019 Not Appealed
ASF 086/2018 All Invest Company Limited Upheld by Arbiter 27/12/2019 Not Appealed