The Office of the Arbiter for Financial Services (OAFS) in Malta provides an independent and impartial mechanism of resolving disputes outside of the courts’ system, filed by customers against financial services providers authorised by the Maltese financial services regulator.
We're here to guide you on how to best approach an issue.
If you would like to know more about our setup, please click on ABOUT US.
You may contact us informally to enquire about a situation you're experiencing. Reach us here.
If you are unable to find what you’re looking for or you would like to ask us a question, please click here.
How to Complain in 3 Steps
Step 1
Submit a complaint with your provider first
Quick & Helpful tips
Step 2
If the response from the provider is not satisfactory
Learn more here
Step 3
Submit your complaint with us
Online or download PDF
Annual Report 2020
Enquiries & Minor Cases
This is our service to help you sort out small cases or queries informally. You may contact us to enquire about a situation you're experiencing. We're here to guide you on how best to approach an issue.
Submit an Enquiry
Decisions
Browse the Arbiter's Decisions, by year, to find out more about investigation findings and conclusions.
View Arbiter's Decisions
Cross-Borders Complaints
Dispute with a financial services provider located in another EU/EEA country.