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Arbiter's Decisions

You can search for decisions delivered by the Arbiter for Financial Servicesand judgements delivered by the Court of Appeal (Civil, Inferior)for those decisionsthat have been appealed

The database of Arbiter’s decisions is updated periodically. In accordance with the OAFS policy, complainants’ names in such decisions are pseudonymised (the actual names are replaced by unrelated alphabetical references).

The remit ofthe Arbiter for Financial Services is to investigate and adjudicate complaints lodged by eligible complainants (individuals and micro-enterprises) against financial services providers who are licensed or authorised by the Maltese financial services regulator. When cases are referred to the Arbiter and a decision is issued, such a decision is binding on both parties

Either party can request the Arbiter for clarification or correction to any computation, clerical, typographical, or similar errors within 15 days from the delivery of a decision. Decisions may be upheld in full, partially upheld, or rejected, and may be appealed by any of the parties.

As to the Court of Appeal (Civil, Inferior)judgements, we refer to the Court Services Agency’s eCourts website (https://ecourts.gov.mt/onlineservices/) for the relevant case reference numbers and appeal judgements. Information about appealed decisions on our website is updated periodically. However, such information should always be cross-checked with the eCourts website as we make no representations or warranties of any kind, express or implied, as to its completeness, accuracy or reliability.

Please get in touch with us through our “Contact us” page if you come across any broken links or other incorrect information.Thank you.

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ASF case reference Financial Service Provider Outcome Date of Arbiter's Decision Appeal Court reference
ASF 056/2021 Mapfre MSV Life plc Partially Upheld by Arbiter 11/01/2022 Not Appealed
ASF 093/2021 Mapfre MSV Life plc Partially Upheld by Arbiter 11/01/2022 Not Appealed
ASF 071/2021 Bank of Valletta plc Upheld by Arbiter 28/12/2021 Not Appealed
ASF 043/2020 APS Bank plc Not Upheld 14/12/2021 Not Appealed
ASF 077/2020 Momentum Pensions Malta Limited Partially Upheld by Arbiter 14/12/2021 1/2022
In progress
ASF 031/2021 Truevo Payments Ltd Not Upheld 14/12/2021 Not Appealed
ASF 064/2020 AKFX Financial Services Ltd. Not Upheld 30/11/2021 156/2021
In progress
ASF 009/2021 Truevo Payments Ltd Not Upheld 30/11/2021 Not Appealed
ASF 015/2021 LifeStar Insurance Ltd (formerly GlobalCapital Life Insurance Ltd) Not Upheld 30/11/2021 Not Appealed
ASF 072/2020 Triton Capital Markets Limited (formerly FXDD Malta Limited) Upheld by Arbiter 16/11/2021 Not Appealed
ASF 037/2020 Triton Capital Markets Limited (formerly FXDD Malta Limited) Not Upheld 16/11/2021 Not Appealed
ASF 036/2020 Fortegra Europe Insurance Company Ltd Not Upheld 16/11/2021 Not Appealed
ASF 007/2021 Mapfre MSV Life plc Partially Upheld by Arbiter 16/11/2021 Not Appealed
ASF 113/2021 ArgoGlobal SE Upheld by Arbiter 16/11/2021 Not Appealed
ASF 007/2020 Calamatta Cuschieri Investment Services Limited Partially Upheld by Arbiter 09/11/2021 148/2021
In progress
ASF 142/2020 Mapfre MSV Life plc Partially Upheld by Arbiter 09/11/2021 Not Appealed
ASF 058/2020 TMF INTERNATIONAL PENSIONS LIMITED Not Upheld 09/11/2021 Not Appealed
ASF 054/2020 Truevo Payments Ltd Not Upheld 09/11/2021 Not Appealed
ASF 027/2021 Mapfre MSV Life plc Partially Upheld by Arbiter 09/11/2021 Not Appealed
ASF 020/2021 Mapfre MSV Life plc Partially Upheld by Arbiter 09/11/2021 Not Appealed