Arbiter's Decisions
You can search for decisions delivered by the Arbiter for Financial Services and judgements delivered by the Court of Appeal (Civil, Inferior) for those decisions that have been appealed.
You may refine your search as wanted by the name of the financial services provider, the language of the decision, the decision year, decision date from/to, the sector, decision outcome, and whether the decision has been appealed or not. If you select by sector (e.g. 'Banking'), you may filter down your choice by selecting issue (e.g. 'Charges') and/or product (e.g. 'Cards'). Please browse the drop-down filters on the left-hand side.
The database of Arbiter's decisions is updated periodically. In accordance with the OAFS policy, complainants' names in such decisions are pseudonymised (the actual names are replaced by unrelated alphabetical references).
The remit of the Arbiter for Financial Services is to investigate and adjudicate complaints lodged by eligible complainants (individuals and micro-enterprises) against financial services providers who are licensed or authorised by the Maltese financial services regulator. When cases are referred to the Arbiter and a decision is issued, such a decision is binding on both parties.
Either party can request the Arbiter for clarification or correction to any computation, clerical, typographical, or similar errors within 15 days from the delivery of a decision. Decisions may be upheld in full, partially upheld, or rejected, and may be appealed by any of the parties.
As to the Court of Appeal (Civil, Inferior) judgements, we refer to the Court Services Agency's eCourts website (https://ecourts.gov.mt/onlineservices/) for the relevant case reference numbers and appeal judgements. Information about appealed decisions on our website is updated periodically. However, such information should always be cross-checked with the eCourts website as we make no representations or warranties of any kind, express or implied, as to its completeness, accuracy or reliability.
Please get in touch with us through our “Contact us” page if you come across any broken links or other incorrect information.Thank you.
IFH Capital Trader Ltd
Administration/Management/Custody
Forex dealing / CfD / Binary Options
18/08/2025
Partially Upheld by Arbiter
N/A
Appeal Window
In progress
Openpayd Financial Services Malta Limited,
Foris Dax MT Limited (formerly MCO Malta Dax Limited ),
Foris MT Limited
General admin/customer service
Crypto / Virtual Financial Assets
18/08/2025
Not Upheld
Merit (Case not proven)
Appeal Window
In progress
Mapfre MSV Life plc
Value at maturity
Life-related
18/08/2025
Partially Upheld by Arbiter
N/A
Appeal Window
In progress
Foris Dax MT Limited (formerly MCO Malta Dax Limited )
General admin/customer service
Crypto / Virtual Financial Assets
18/08/2025
Not Upheld
Merit (Case not proven)
Appeal Window
In progress
Mapfre MSV Life plc
Value at maturity
Life-related
18/08/2025
Partially Upheld by Arbiter
N/A
Appeal Window
In progress
Bank of Valletta plc
Opening/Closure
Savings/Current/Term Account
25/07/2025
Not Upheld
Merit (Case not proven)
97/2025
In progress
Mapfre MSV Life plc
Value at maturity
Life-related
22/07/2025
Partially Upheld by Arbiter
N/A
Not Appealed
Aventis Financial Planning Limited (formerly Lawsons Equity Limited)
General admin/customer service
Pensions-related
22/07/2025
Partially Upheld by Arbiter
N/A
100/2025
In progress
Foris Dax MT Limited (formerly MCO Malta Dax Limited )
General admin/customer service
Crypto / Virtual Financial Assets
22/07/2025
Not Upheld
Merit (Case not proven)
Not Appealed
HSBC Bank Malta plc
Opening/Closure
Basic payment account
18/07/2025
Not Upheld
Merit (Case not proven)
Not Appealed
Calamatta Cuschieri Investment Services Limited
Misselling / Suitability
Miscellaneous (securities and funds)
18/07/2025
Not Upheld
Merit (Case not proven)
Not Appealed
Bank of Valletta plc
Delays
Inheritance
18/07/2025
Not Upheld
Merit (Case not proven)
Not Appealed
Mapfre Middlesea plc
Rejection of claim
Commercial policies
18/07/2025
Not Upheld
Merit (Case not proven)
98/2025
In progress
Payhound Limited
General admin/customer service
Crypto / Virtual Financial Assets
30/06/2025
Not Upheld
Merit (Case not proven)
Not Appealed
Manentia Wealth Consulting Group Limited
Administration/Management/Custody
Portfolio Management
30/06/2025
Not Upheld
Merit (Case not proven)
Not Appealed
Foris Dax MT Limited (formerly MCO Malta Dax Limited )
General admin/customer service
Crypto / Virtual Financial Assets
20/06/2025
Not Upheld
Legal point (Other)
Not Appealed
Mapfre MSV Life plc
Value at maturity
Life-related
20/06/2025
Partially Upheld by Arbiter
N/A
Not Appealed
Papaya Ltd
Delays
Cards
12/06/2025
Upheld by Arbiter
N/A
67/2025
In progress
Foris Dax MT Limited (formerly MCO Malta Dax Limited )
Opening/Closure
Crypto / Virtual Financial Assets
12/06/2025
Not Upheld
Legal point (Other)
Not Appealed
Papaya Ltd
General admin/customer service
Cards
12/06/2025
Not Upheld
Legal point (Other)
Not Appealed